At ProRide Equipment, we’re committed to getting you the premium cycling gear you need with minimal hassle. Whether you’re gearing up for your next ride or need to make adjustments to your order, our policies are designed with cyclists in mind.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Standard Shipping:

  • Carrier: DHL or FedEx
  • Cost: $12.95
  • Delivery Time: 10-15 business days after shipment

Free Shipping:

  • Available on orders over $50
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment

Note: We currently ship worldwide except to certain remote areas and parts of Asia. Delivery times may vary depending on customs processing in your country.

Returns & Exchanges

We want you to be completely satisfied with your ProRide Equipment purchase. If something isn’t right, here’s how we’ll make it right:

Return Policy

We accept returns within 15 days of delivery for most items. To be eligible for return, items must be:

  • In original condition
  • Unused with tags attached
  • In original packaging

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Base Layers
  • Bibshorts
  • Bibtights
  • Bar Tape (if opened)

How to Initiate a Return or Exchange

  1. Contact Us: Email [email protected] within 15 days of receiving your order with your request using the template below.
  2. Wait for Approval: Our team will respond within 2 business days with return authorization and instructions.
  3. Package Your Item: Securely repackage the item with all original materials.
  4. Ship It Back: Send the package to our warehouse at:
    ProRide Equipment Returns
    495 Chapmans Lane
    Los Lunas, NM 87031
    USA
  5. Track Your Return: We recommend using a trackable shipping service.

Return Request Template

Copy and paste this template into your email:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear ProRide Equipment Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).

Item Name:
Item SKU:
Reason for Return:
[Exchange Option – if applicable]: I would like to exchange this item for: [Product Name] [Product SKU]

I confirm the item is in its original condition with all tags and packaging. Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Number]

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5 business days
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable
  • Exchange Shipping: You will be responsible for shipping costs for exchanged items

Damaged or Defective Items

If your item arrived damaged or is defective:

  • Contact us immediately at [email protected]
  • Include photos of the damage/defect
  • We’ll arrange for a replacement or refund at no additional cost

International Returns

For customers outside the U.S.:

  • You are responsible for return shipping costs
  • Customs fees are non-refundable
  • We recommend using DHL or FedEx for returns

Questions?

Our customer service team is ready to assist at [email protected].

Ride with confidence knowing ProRide Equipment supports your cycling journey every pedal stroke of the way.