FAQ

What types of cycling products do you offer?

We specialize in high-performance cycling equipment including bikes, accessories (like arm warmers, bags, bar tape), protective gear (body armour, bike covers), and technical clothing (bibshorts, bibtights, base layers). Our products are selected by cycling enthusiasts for cycling enthusiasts.

Are your products suitable for professional cyclists?

Absolutely! While we cater to cyclists of all levels, many of our products are designed with performance in mind, making them perfect for serious riders and professionals alike.

Do I need to create an account to place an order?

No, you can check out as a guest. However, creating an account allows you to track orders more easily and saves your information for faster future purchases.

How can I track my order?

Once your order ships, you’ll receive a confirmation email with tracking information. You can track your package every “pedal of the way” with real-time updates from our premium carriers.

Where do you ship to?

We ship worldwide with some exceptions in Asia and remote areas. Our trusted carriers (DHL, FedEx, and EMS) ensure your gear arrives ready for your next adventure.

How long does shipping take?

All orders are processed within 1-2 business days. Delivery times then vary by option:
– Standard Shipping: 10-15 business days after dispatch (DHL/FedEx, $12.95)
– Free Shipping: 15-25 business days after dispatch (EMS, orders over $50)

Why might my delivery take longer than estimated?

Delivery times may vary slightly depending on customs processing in your country. Some remote areas may have longer delivery times or additional restrictions.

What is your return policy?

We offer a 15-day return policy from the date of delivery if you’re not 100% satisfied with your gear. Simply contact our cycling-obsessed support team at [email protected] to initiate your return.

Do I have to pay for return shipping?

Customers are responsible for return shipping costs unless the item arrived damaged or there was an error in your order.

What payment methods do you accept?

We accept all major payment methods to make your checkout as smooth as your ride: Visa, MasterCard, JCB, and PayPal.

Is my payment information secure?

Absolutely. We use industry-standard encryption to protect all transactions and never store your full payment details on our servers.